Terms and Conditions

We have gathered here some practical information for you as Eqology’s customer, so that you know you can feel safe in purchasing your health and well-being products from us.

When you find a product, you wish to order, click on the button “Add to basket”, and you will see the product appear in your shopping cart on the right. The prices listed require an auto order of at least one product in your order. An auto order is a flexible monthly order with no minimum subscription period. A single purchase costs 10% more. You determine the manner of your purchase at the check-out after logging in. You can easily register yourself by choosing “Log in” in the menu at the top right.

AUTO ORDER


An auto order is a flexible monthly order, and you choose yourself when in the month, you want your auto order to be delivered. You can easily change the products in your auto order, every month if you wish so, until 11:59 p.m. the day before your chosen period (learn more about delivery periods below) begins.

You can do this yourself by logging in at eqology.com, or by contacting our customer service. We are more than happy to help!

There are many benefits to choosing an auto order: reduced prices on all products, access to good seasonal and special offers, and EQ Magazine which includes relevant articles on fitness, health and nutrition as well as product information, customer experiences and more.

If you also want to make individual purchases that you do not need every month, or products that you wish for us to send immediately – you can choose one of the following options:

ADDITIONAL ORDER
Products you purchase in addition to your monthly auto order. These products will be included in your auto order delivery so that you pay for shipping and handling only once.

EXTRA ORDER
Products you wish to be sent to you immediately, separate from your monthly auto order. The shipping and handling fee of 6,90 € will be added to this order.

3 FOR FREE (3FF)


– RECEIVE YOUR PRODUCT FOR FREE!

Buy your product, get 3 friends to buy the same product, and you will get your product FOR FREE* in the following calendar month.

*You only pay for shipping/handling for ordinary products, and will in addition receive free shipping/handling with Pre-Paid. Apply to EQ Pure Arctic Oil (all versions), EQ K2+D3, EQ Essential, EQ Shake, EQ Anti Age Collagen.

READ MORE ABOUT 3FF CONDITIONS

FREEZE YOUR AUTO-ORDER OR TERMINATE YOUR SUBSCRIPTION


You can always choose to freeze your auto-order for a time period. You can pause your monthly order for 1 month via My Account. Please contact our EQ Customer Support Team in case you need a longer pause.

If you would prefer to terminate your auto-order or subscription, please contact our EQ Customer Support Team by phone: +33 186 761 303, and we will help you.

Important:

  • Subscriptions can be cancelled after the binding time period of the contract has been completed. A cancellation fee applies in case a termination is requested before all the 6 binding orders are successfully paid for and completed.
  • If the subscription will not be terminated within the binding time, it will continue as a regular monthly auto-order. You will keep the reduced subscription price.
  • A subscription does not end by returning a package.
  • As the contract is between the account owner and Eqology AS, only the account owner can request a termination or a pause.

DELIVERY PERIOD


You can choose between four different monthly delivery periods, in other words when in the month, you want your products to be shipped to you:

Delivery period 1: 1-7
Delivery period 2: 8-15
Delivery period 3: 16-23
Delivery period 4: 24-31

If you, for example, choose Period 3: 16-23 as your delivery, we will withdraw the payment from your account and ship your order in the beginning of your period. If you want to change your auto order, you can do so before 11:59 p.m. the day before your selected period starts (in this case before 23:59 on the 15th).

RATES


All prices include VAT, which is 25% for health supplements. Our shipping and handling fee is EUR 6,90.

BI-MONTHLY SHIPPING


This is an opportunity for you to save on your monthly shipping and handling fee. Bi-monthly shipping means that you will receive your product every second month where you will save on shipping (the monthly handling fee will be the same).

Bi-monthly shipping applies to all 6 mth. subscriptions for new customers from July 1st, 2017:

Your monthly shipping and handling fee is EUR 4.40*. You will then save EUR 2.50 each month* on all 6 mth. subscriptions.

*First order all EQ Pure Arctic Oil subscriptions – EUR 6.90.

FREE SHIPPING FOR ALL ORDERS ABOVE EUR 100*


For all orders above EUR 100* we will cover your shipping and handling fee.

*Free shipping does not apply to 3 For Free or Pre-Paid packs.

PAYMENT


We accept credit cards, Visa and MasterCard. We work in cooperation with DIBS Payment Services Ltd. (DIBS.NO) that will process your card details in the appropriate manner in accordance to the international safety standard. Payment is made with SSL encryption, which means that no unauthorized personnel can access your card details.

Payment with Visa and MasterCard
Payment with Visa and MasterCard must be completed before we send your order. As soon as we receive your payment, your order is sent for packing and dispatch.

If you have received a new card after your order has been sent to payment processing that month, you must create a new order on the new payment card. If you are unsure about how to do this, contact our customer service.

READ MORE ABOUT PAYMENT METHODS

CANCELLATION RIGHTS AND RETURN POLICIES


A 14-day unconditional repent and return policy applies to all unopened products. When returning items, you must pay the delivery costs according to prevailing rates. The return postage of unclaimed packages (EUR 6.90) is to be paid by the customer.

Refunds are sent to your provided account number after the package has arrived at our warehouse. Remember to enter your account number on the return form.

NOTE! The subscription does not end by returning a package.

WITHDRAWAL FORM

COMPLAINTS


If there is something wrong with the received package or items, please contact Customer Support within 14 days from the delivery date. In most cases, we will ask for documentation of the complaint/damage, and therefore ask you to keep the product until you hear back from our customer service.

DELIVERY


Our delivery partner is DPD. If you have any requires regarding your parcel you can contact DPD directly by phone 012-16983783 or visit dpd.co.uk.

DPDs standard number of delivery attempts are 2. Recipient can schedule a 3rd delivery attempt after two unsuccessful attempts.

READ MORE ABOUT DELIVERY

EQ BUSINESS PARTNER


Separate shipping/handling fees and return policies applies to EQ Business Kits and value packs. See product page for details.

PERSONAL DATA


Your Personal Data Controller is Eqology AS, Lilleakerveien 2B, 0283 Oslo, Norway.

Personal data will be processed in order to implement the order, fulfil legal obligations imposed on the Controller (of tax or accounting and legal nature), as well as investigation and defense of claims.

If you provide information concerning your age and gender, it will be used for statistical purposes. Providing this data is not mandatory.

The legal basis for the processing of personal data is the contract (Article 6(1)(b) of the Regulation on the protection of personal data – GDPR), while the processing of data to the extent of performing legal obligations imposed on the Controller is based on Article 6(1)(c) of the GDPR.

In addition, your personal data will be processed in a legitimate interest, i.e. to inform about new services provided by the Controller, for marketing purposes of conducting research and analysis of sales and quality of services on the basis of Article 6(1)(f) of the GDPR.

Your data may be transferred to the following recipients or categories of recipients: postal operators, courier companies, security companies, law firms, entities dealing in handling correspondence, accounting companies, IT service providers and service technicians, entrepreneurs cooperating with us, companies running warehouses for our products, companies Tape Poland Sp. z o. o., Eqology Operations Center sp. z o. o., our business partners.

Your personal data may be transferred outside the European Economic Area. This is due to the fact that the Controller concludes contracts with third parties, in particular regarding technical maintenance. The transfer of personal data takes place based on appropriate legal mechanisms.

You have the right to:

  • require the Controller to provide access to your personal data;
  • correct personal data;
  • delete personal data;
  • restrict the processing of personal data;
  • object to the processing;
  • transfer data;
  • file a complaint to the supervisory body.

Personal data will be processed until the claims from the binding contract have expired or until the end of the period of obligations resulting from the relevant legal provisions.

Providing personal information is voluntary. However, without providing this data, orders cannot be processed. You may withdraw your consent to the processing of personal data at any time, although withdrawing consent does not affect the lawfulness of the processing which was carried out on the basis of consent prior to withdrawal.

Your personal data are not subject to automated decision-making, including profiling.