Terms & Conditions

We have gathered here some practical information for you as Eqology’s customer so that you know you can feel safe in purchasing your health and well-being products from us.

AUTO ORDER


An auto order is a flexible monthly order, and you choose yourself when in the month, you want your auto order to be delivered. You can quickly change the products in your auto order, every month if you wish so until 11:59 p.m. the day before your chosen period (learn more about delivery periods below) begins.

You can do this yourself by logging in to eqology.com, or by contacting our EQ Customer Support Team. We are more than happy to help!

SUBSCRIPTION


An auto order where you have a fixed binding period (6 months) for a reduced price, and you choose yourself when in the month, you want your auto order to be delivered.

A 6-month subscription can be terminated at the earliest after all 6 subscription payments are made, counting from and including your first delivery. After the fixed term of 6 months has expired, you will continue to receive the product as an auto-order, and retain the reduced subscription price. If you do not terminate the agreement, the subscription will also continue after the fixed term with a 30-day notice period.

DIRECT ORDER


If you also want to make individual purchases that you do not need every month, please choose to add these as a DIRECT ORDER, and these products will be sent to you immediately, separate from your monthly auto order. A shipping and handling fee of € 6,90 will be added to this order.

PRE-PAID


Pre-Paid is our most popular option as you receive your supply for 6 months in only one delivery, and with an even more reduced price that you will pay in total with your shipment.

Log in to «My Account» to view that your auto-order include a Pre-Paid Installment. This will inform you of your remaining supply.

DELIVERY PERIOD


You can choose between four different monthly delivery periods, in other words, when in the month, you want your products to be shipped to you:

Delivery period 1: 1-7
Delivery period 2: 8-15
Delivery period 3: 16-23
Delivery period 4: 24-31

If you, for example, choose Period 3: 16-23 as your delivery, we will withdraw the payment from your account and ship your order at the beginning of your period. If you want to change your auto order, you can do so before 23:59 the day before your selected period starts (in this case before 23:59 on the 15th).

3 FOR FREE (3FF)


– RECEIVE YOUR PRODUCT FOR FREE!

Buy your product, get 3 friends to buy the same product, and you will get your product FOR FREE* in the following calendar month.

*You only pay for shipping/handling for ordinary products. Apply to EQ Pure Arctic Oil, EQ Pure Vegan Oil, EQ K2+D3, EQ Essential, EQ Shake, EQ Anti Age Collagen and EQ Collagen Booster Serum.

arrowRead more about 3FF Conditions

 

FREEZE YOUR AUTO-ORDER OR TERMINATE YOUR SUBSCRIPTION


You can always choose to freeze your auto-order for some time. You can pause your monthly order for 1 month via My Account. Please contact our EQ Customer Support Team in case you need a longer pause.

If you would prefer to terminate your auto-order or subscription, please contact our EQ Customer Support Team by phone: +44 2033 222 454, and we will help you.

Important:

  • Subscriptions can be cancelled after the binding period of the contract has been completed. A cancellation fee applies in case termination is requested before all the 6 binding orders are successfully paid for and completed.
  • If the subscription is not terminated within the binding time, it will continue as a regular monthly auto-order. You will keep the reduced subscription price.
  • A subscription does not end by returning a package.
  • As the contract is between the account owner and Eqology AS, only the account owner can request termination or a pause.

RATES


All prices include 20% VAT  (may vary, depending on the country). Our standard shipping and handling fee is € 6,90.

ENJOY 25% DISCOUNT ON ALL PRODUCTS*


A regular subscription to EQ Pure Arctic Oil Premium or EQ Pure Vegan Oil Premium entitles you 25% discount on all other *single products (not subscriptions) every month.

MONEY BACK GUARANTEE


When ordering EQ Pure Arctic Oil with tests, you can ask for your money refunded if your ratio is better than 3:1 after your first EQ Omega-3 Test. To claim this guarantee, return the unopened bottle and the one you have opened and started using – and we will then cancel your 6-month subscription/pre-paid and refund the amount. Valid for 30 days.

If your omega-6/-3 ratio is higher than 5:1 after 6 months of regular EQ Pure Arctic Oil consumption, you can apply for a full product price refund excluding delivery costs. Each case is considered individually and verified by our product specialist. Should you have further questions, please contact our EQ Customer Support Team.

FREE SHIPPING FOR ALL ORDERS ABOVE € 50*


For all orders above € 50* we will cover your shipping and handling fee. All you need is to have at least two products in your cart.

*Free shipping does not apply to initial subscription orders or 3 For Free.

PAYMENT


We accept credit cards, Visa and MasterCard. We work in cooperation with DIBS Payment Services Ltd. (DIBS.NO) That will appropriately process your card details per the international safety standard. Payment is made with SSL encryption, which means that no unauthorised personnel can access your card details.

CANCELLATION RIGHTS AND RETURN POLICIES


A 14-day unconditional repent and return policy applies to all unopened products. When returning items, you must pay the delivery costs according to prevailing rates. The return postage of unclaimed packages (€ 6.90) is to be paid by the customer. Refunds are sent to your provided account number after the parcel has arrived at our warehouse. Remember to enter your account number on the return form. In case an initial Subscription order or a Pre-Paid/Extension is returned partially, EQOLOGY will refund the difference between the Subscription/Pre-Paid price and the regular product price of the items that were kept or used by the Customer.

NOTE! The subscription does not end by returning a package.

arrowWithdrawal Form

 

COMPLAINTS


If there is something wrong with the received package or items, please contact Customer Support within 14 days from the delivery date. In most cases, we will ask for documentation of the complaint/damage, and therefore ask you to keep the product until you hear back from our customer service.

DELIVERY


Our standard delivery time varies from 2 to 5 business days from the moment your order is paid.

An email with the parcel’s tracking information will be sent to you the moment the carrier receives the shipment. You will find the updated delivery information for your country here.

PERSONAL DATA


Your Personal Data Controller is Eqology AS, Lilleakerveien 2B, 0283 Oslo, Norway.

Personal data will be processed to implement the order, fulfil legal obligations imposed on the Controller (of tax or accounting and judicial nature), as well as investigation and defence of claims.

If you provide information concerning your age and gender, it will be used for statistical purposes. Providing this data is not mandatory.

The legal basis for the processing of personal data is the contract (Article 6(1)(b) of the Regulation on the protection of personal data – GDPR). In contrast, the processing of data to the extent of performing legal obligations imposed on the Controller is based on Article 6(1)(c) of the GDPR.

Also, your data will be processed in a legitimate interest, i.e. to inform about new services provided by the Controller, for marketing purposes of conducting research and analysis of sales and quality of services by Article 6(1)(f) of the GDPR.

Your data may be transferred to the following recipients or categories of recipients: postal operators, courier companies, security companies, law firms, entities dealing in handling correspondence, accounting companies, IT service providers and service technicians, entrepreneurs cooperating with us, companies running warehouses for our products, companies Tape Poland Sp. z o. o., Eqology Operations Center sp. z o. o., our business partners.

Your data may be transferred outside the European Economic Area. This is since the Controller concludes contracts with third parties, in particular regarding technical maintenance. The transfer of personal data takes place based on appropriate legal mechanisms.

You have the right to:

  • require the Controller to provide access to your data;
  • correct personal data;
  • delete personal data;
  • restrict the processing of personal data;
  • object to the processing;
  • transfer data;
  • file a complaint to the supervisory body.

Personal data will be processed until the claims from the binding contract have expired or until the end of the period of obligations resulting from the relevant legal provisions.

Providing personal information is voluntary. However, without giving this data, orders cannot be processed. You may withdraw your consent to the processing of personal data at any time. However, withdrawing consent does not affect the lawfulness of the processing, which was carried out by permission before the withdrawal.

Your data are not subject to automated decision-making, including profiling.

EQ BUSINESS PARTNER


Separate shipping/handling fees and return policies apply to EQ Business Kits and value packs. See product page for details.