Delivery

We have signed an agreement with Dynamic Parcel Distribution (DPD) as a new delivery service partner. DPD is one of the leading parcel delivery companies in Europe and the agreement with Eqoloqy guarantees a high service level.

Packing and shipping


All shipments will be sent from a new central warehouse located in the Netherlands. The central warehouse is scalable for future growth, it has state of the art facilities and a warehouse management system that ensures very high level of service. Our new central warehouse agreement guarantees the highest service level in the market.

Delivery


The new estimated delivery time varies from 1 to 5 working days depending on the country. An email with tracking information will be sent to customers when DPD receives the shipment. You and your customers will find updated delivery information specified per country under the terms and conditions on our website.

Two phases


The implementation of the changes will occur in two phases; phase one includes Estonia, Austria, the Netherlands, Germany, Latvia, Lithuania and Switzerland. Phase one will be implemented in week 32. The second phase is implemented in week 36 and includes Poland, Finland, Sweden and Denmark.
The change of warehouse and parcel delivery partner will provide Eqology and our Business Partners with a robust, predictable and efficient logistic system.

Support


This is a major change for Eqology, one that is needed for future growth, and we have done our best to plan and assure the quality of the transition. However, major projects may have unforseen challenges and delays may occur in the start-up phase. If you have any questions we would like you to contact us us at support@eqology.com.

 

Delivery options in each EQ country


AUSTRIA

DENMARK

ESTONIA

GERMANY

LITHUANIA

NETHERLANDS

POLAND

SWITZERLAND