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(The Terms and Conditions are last revised as of 01.08.2024)
The following purchase conditions apply to all sales of products from eqology.com to customers. The terms of purchase together with your order, confirmed through an order confirmation, form the overall contractual basis for the purchase.
1. Parties
Seller is:
Eqology.no AS, Mustads vei 1, 0283 Oslo, Norway
Phone: +4721954224
Email: support@eqology.com
And is referred to in the following as "Eqology", "seller", "we" or "us".
The buyer is the person specified as the buyer in the order and is hereinafter referred to as "you" or "the customer". You must be at least 18 years old to become a customer of Eqology.
2. General
These Terms and Conditions apply to the purchase of products from eqology.com by consumers. In the context of these Terms and Conditions, a consumer means a natural person purchasing products from eqology.com for private use. For purchases other than for private use, typically purchases of products for resale, the buyer is considered a trader and for such purchases these Terms and Conditions do not apply.
By ordering, you accept these Terms and Conditions.
These Terms and Conditions, together with your order and the confirmation of your order, constitute the agreement (the "Agreement") between you and Eqology. Any prior agreements, oral representations, negotiations, communications or disclosures regarding the products sold under this Agreement are superseded by this Agreement. Any terms relating to your purchase not expressly set forth in this Agreement are not binding.
3. Subscription
This section applies to you who order dietary supplements with a subscription from us.
3.1. Minimum subscription period
When ordering dietary supplements with a subscription from us, you commit to monthly delivery (auto-order) with corresponding payment, see section 6 below, with a binding minimum subscription period of six months from the time of order.
3.2. Auto-order
Auto-order is your monthly delivery of products that you have subscribed to with us. You choose at what time during the month you want to have your auto-order delivered. Payment is made at the start of the selected delivery period, see section 6 below.
You can choose between four different delivery periods, i.e., at what time during the month you want us to send you your goods:
• Delivery period 1: 2-7
• Delivery period 2: 8-13
• Delivery period 3: 14-19
• Delivery period 4: 20-25
For example, if you choose period 3: 14-19, we will deduct the payment and then send out your items at the start of your period. If you want to change your auto-order, you can do so until 23:59 the day before your chosen period starts, i.e. until 23:59 on the 13th in this case.
Changes to products in your auto-order or delivery period can be made via your eqology.com login or by contacting customer service via email at support@eqology.com.
3.3. Temporary suspension of the subscription (freeze)
You can choose to temporarily suspend your subscription for a period of one month per year via your eqology.com login. If you wish to freeze your subscription for more than one month per year, please contact customer service via email support@eqology.com or on the following phone number (+47) 21 95 42 24.
3.4. Cancellation of subscription
The subscription can be terminated at the earliest so that it expires at the end of the binding minimum subscription period of six months.
Termination must take place with 30 days' notice. This means that if you want the subscription to expire at the end of the minimum subscription period, you must give notice of this 30 days before the minimum subscription period expires. If you do not notify us that you wish to terminate the subscription within 30 days before the end of the minimum subscription period, the subscription will continue after the end of the minimum subscription period with 30 days' notice.
If you wish to terminate the subscription before the end of the minimum subscription period, you will be charged with a termination fee of NOK 600 per subscription.
PLEASE NOTE that if a package or individual order is returned, no termination or cancellation of the subscription will occur automatically.
4. How to order
Orders are placed via eqology.com. When we receive your order, we will confirm the order and send an order confirmation to you at the e-mail address you have provided. Please read the order confirmation carefully when you receive it and check whether the order confirmation is consistent with your order. In case of discrepancies, we encourage you to contact customer service as soon as possible.
We reserve the right to cancel your order or parts of it if the product(s) are out of stock.
5. Prices
Our prices are quoted in Norwegian kroner and include VAT. The price of the product may vary depending on distribution and special offers. Prices are valid until changed. Notification of price changes will be sent before the changes are in effect. The customer is responsible for opting-in to receive email communication from the company. Introductory offers are typically meant for new customers and do not apply to existing and/or previously existing customers.
Freight is added to each shipment according to applicable rates, unless otherwise agreed and specified in the order confirmation.
6. Payment
All payment transactions take place via secure payment platforms. Purchases in the online store are made using payment services from Adyen that mediate ordinary card payments (Visa/Mastercard). In addition, we normally offer other payment methods, and you can choose among the payment methods we offer.
For subscription purchases, see section 3, where an agreed sum is to be deducted monthly, your payment details will be stored encrypted and securely with our payment provider and may be used by our supplier to complete the transaction. Consent to this is also obtained from you in the purchase process.
7. Delivery
Delivery of the products takes place in the manner stated on the order confirmation. We bear the risk for the products until you have taken possession of the products.
If the delivery of the products is delayed, we will inform you as soon as we have knowledge of the delay, together with information about whether and when delivery can take place, or whether the product(s) are out of stock.
If the product returns to the warehouse due to the customer's negligence (e.g. the wrong delivery address was provided, the product was not picked up at the pick-up location within the deadline), you will be charged with the shipping cost for the return of the item, and for the new shipping cost to reship the goods to the same or an alternative address as specified by you. The shipping cost to reship the item will be communicated to you at the time of shipment and must be paid before the goods are shipped. If mailbox delivery is selected, the package may be too large to fit in the mailbox. The parcel will then be sent to the nearest pick-up point/post in store and you will be notified of a new pick-up point by the shipping company.
8. Storage of the product
Some products may deteriorate if stored at very high or low temperatures. We recommend that you follow the instructions for storing the products. The seller is not liable for any defects or deficiencies in the product as a result of incorrect storage.
9. Return
To return goods, please contact customer service on +47 21 95 42 24, support@eqology.com, or via our website, see section 13.
When returning goods, you must pay the shipping costs for the return.
A refund of the payment amount will be sent to your stated account number after the package has arrived at our warehouse. Remember to state your account number on the return form.
10. Complaints
After you have received the products, we recommend that you check as soon as possible whether the delivery is in accordance with the order confirmation, whether the products have been damaged during transportation, or whether the products are otherwise faulty or defective.
If the products have defects or deficiencies, you may, depending on the circumstances, demand correction of the defect, redelivery, price reduction, compensation or cancellation of the purchase.
Notification of defects or deficiencies in the product must be made within a reasonable time after you discovered the defect or deficiency. However, you always have at least two weeks to file a complaint after discovering the defect.
The right to complain is valid for 18 months after you took possession of the product.
11. Right of withdrawal
You may cancel your order in line with and in accordance with the conditions mentioned in the information for using the right of withdrawal below.
The right of withdrawal only applies if the products have the original seal/ the seal has not been broken. See section 11.3 below.
11.1. Information about the use of the right of withdrawal
You have the right to withdraw from this Agreement within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us Eqology.no AS, by an unequivocal statement of your decision to withdraw from this Agreement by contacting customer service at +47 21 95 42 24, support@eqology.com, or via our website. You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
11.2. Effects of withdrawal
If you withdraw from this Agreement, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Agreement.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this Agreement to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
Beyond this, no costs or liability will be incurred unless your handling of the goods goes beyond what is normal and necessary to assess whether you want to cancel the purchase, and this handling has reduced the value of the goods.
11.3. Exceptions to the right of withdrawal
If you have broken the seal after delivery of sealed dietary supplement products and cosmetics, the right of withdrawal does not apply. It is for reasons of health protection and hygiene that you cannot withdraw from purchases of dietary supplement products and cosmetics when the seal has been broken.
12. Privacy policy
To learn more about how we process your data, see our Privacy Policy at "Privacy Policy (eqology.com)"
13. Customer service
Customer service can be reached by phone + 47 21 95 42 24 Monday to Friday 09.00-14.00 or by e-mail: support@eqology.com.
You can also contact customer service via: "Contact us (eqology.com)"
14. Changes
Changes to terms, products and delivery methods may occur. Notification of changes will be sent before the changes are in effect. The customer is responsible for opting-in to receive email communication from the company. Minor changes, e.g., changed packaging, will not be notified beyond information on our websites. You can always see the current terms at "Terms and Conditions (eqology.com)."
15. Circumstances beyond Eqology's control
Eqology shall not be liable for delay if the delay is caused by an obstacle beyond our control, which we could not reasonably be expected to have taken into account at the time of the Agreement or to avoid or overcome the consequences of.
The same applies if the delay is due to a third party, such as a supplier, whom we have commissioned to fulfill the purchase in whole or in part, and the delay is due to an obstacle beyond the third party's control and which the third party could not reasonably be expected to have taken into account at the time of the agreement or to avoid or overcome the consequences of.
16. Conflict resolution
The parties shall attempt to resolve any disputes amicably. If this is unsuccessful, you may bring the matter before your national complaints body, Click here.
If the case is brought before the courts, the case shall be brought before Oslo District Court, Norway.
17. Choice of law
The terms of this Agreement shall be governed by and construed in accordance with Norwegian law and/or the EU Consumer Directive.
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