FREQUENTLY ASKED QUESTIONS

Do you have questions about your Eqology order? Maybe someone else has had the same issue. Please click on an item to see the answer.

GETTING STARTED

What types of products does Eqology carry?

We offer our customers dietary supplements through our webshop eqology.com.

Our products are developed in cooperation with leading herbalists, homoeopaths and biochemists. Product development and manufacturing take place in Norway and the EU, according to GMP standards (Good Manufacturing Practice).

All of our products are based on natural, high- efficiency ingredients that are not on WADA’s “prohibited list”. Our suppliers guarantee that none of Eqology’s products is tested on animals.

Eqology is in addition to our supplier of EQ Pure Arctic Oil MSC-certified. MSC, The Marine Stewardship Council, is an international non-profit organisation. MSC certified fisheries ensure that fish are caught at levels that allow fish populations and the ecosystems on which they depend to remain healthy and productive for the future. By these means, our customers can rest assured that the omega-3 in our EQ Pure Arctic Oil is of the highest quality, sourced and processed to the highest standards of sustainability.

How do I place an order online?

To place an order, click the “add to basket” button next to any product you wish to purchase. When you have added all products you want to order into your basket, click on the “Checkout” button to begin the checkout process.

The site will guide you through the necessary steps to gather pertinent information to get your order to you accurately and promptly.

If you need assistance with your order, please contact Eqology customer service.

Do I have to register with eqology.com to place an order?

Yes, you will need to become an EQ customer to take full advantage of the products and special offers available on our site.

If you are willing to become EQ customer, please contact Eqology customer service and one of our distributors will get back to you.

MY ACCOUNT

I forgot my username or my password

You can request a new password from the login section of the site. Click on the “Forgot your password” link, enter your email address and confirm your request. A username and password will be emailed to you.

How can I update my profile?

You can change or update personal data within the account settings of the My Account section.

How can I change my delivery address?

Your billing address will automatically be entered as your delivery address. You can change this address during the checkout process. If you have an account, you can also change the address in “My Account” section.

Once an order has been placed, you can still change the delivery address in My Account.

Please note that this does not apply to Express orders if this is the case please contact our customer service, and we will help you.

TERMS & DELIVERY OPTIONS

What are the order options/types available?

AUTO ORDER: An auto order is a monthly shipment option, where you have the flexibility to choose whenever you want your orders delivered.

ADDITIONAL ORDER: Another order to your monthly auto order. The products will be sent as part of your auto order, so you don’t pay additional delivery fees.

EXTRA ORDER: An order that will be sent separately and in addition to your monthly auto order. The shipping and handling fee will be added to this order.

How do I change my auto order?

You can easily change the products in your monthly auto order until 11:59 p.m. the day before your selected period (read more about delivery periods further down). You can do this by logging in to eqology.com, or by contacting customer service. We are happy to help!

What are the advantages of choosing an auto order?

Choosing an auto order has several advantages: reduced prices on all products, access to monthly and seasonal offers and discounts, and EQ Magazine which includes relevant articles on fitness, health and nutrition, as well as product information, customer’s experiences etc.

What is an additional order?

These are the products you want in addition to your monthly auto order but sent only once. The products will be shipped together with your auto order, so you don’t pay additional delivery fees.

What is an extra order?

This is an order that will be sent separately and in addition to your monthly auto order. Shipping and handling fees will be added to this order.

Why choose a subscription with a fixed period?

To gain the best effect, you should use the products for a minimum of 6 months. Therefore, we offer subscriptions with fixed periods to be able to provide the best results at the best price.

This means that you will get a discount if you commit to buying the product for a minimum of the fixed period. After the contract ends, the product will be sent at a discounted price as part of your auto order for as long as you wish. With the 6 months subscription, there is a 14-day return policy. The conditions are based on purchasing over the three consecutive months.

Can I freeze an auto order or terminate a subscription?

You can always choose to freeze your auto order or unsubscribe completely. If you prefer to terminate your subscription, please contact our EQ Customer Service by phone +44 2033 222 454, and we will help you. Note! The subscription does not end by returning a package.

What are the delivery options?

You can choose between four different monthly delivery periods for when your products are to be sent to you:

Delivery Period 1: 1st-7th
Delivery Period 2: 8th-15th
Delivery Period 3: 16th-23rd
Delivery Period 4: 24th-31st

An example: if you choose period 3 as your delivery, we will deduct the payment from your account between the 16th and the 23rd of every month.

The order will be sent at the beginning of each delivery period. If you want to change your auto order, you can do so before 11:59 p.m. the day before your selected period starts (in this case before 23:59 on the 15th).

Can I purchase products without subscribing?

If you do not want a monthly auto order, you may choose to buy single products at any time at a slightly higher price (10 % more). Select “single purchase” at checkout after login.

An auto order is more convenient and flexible. In addition to reduced prices, you will have access to great monthly and seasonal offers, eq magazine which includes relevant articles on fitness, health and nutrition as well as product information, customer experiences etc.

What are your rates?

All prices include a vat, which is 25 % for health supplements. Shipping and handling fee will apply.

What are the payment options?

Orders can be paid with debit or credit card. We work in cooperation with dibs payment services ltd. (dibs.no) that adequately process your card details following the international safety standard.

Payment is made with SSL encryption, which means that no unauthorised personnel can access your card details. The payment is completed before we send your order. As soon as we receive your payment, your order is shipped for packing and dispatch. Read more about this under delivery.

Accepted cards:
Visa and MasterCard

What are your cancellation and return policies?

A 14 day unconditional repent and return policy applies to all unopened products. When returning items, you must pay the delivery costs according to the Post’s prevailing rates.

Return postage of unclaimed packages is to be paid by the customer.

Generally, rules and regulations, as described in the return policies form added to your package, apply.

What can I do when there is something wrong with my product?

If there is something wrong with the received package or items, please contact customer support immediately.

When is my product dispatched?

We will send your order to packing and dispatch once we have received your payment.

To view your orders and reference number, click “Orders” under “My Account”. You will find the reference number by clicking on the appropriate order.

What is the delivery time?

We use different delivery partners depending on the country. You will see the name of your delivery partner in “My Account” section after placing the order. If you have any questions about your parcel, you can contact them by phone or visit the website for tracking.

3 FOR FREE

How can I receive products for free?

The qualifying month:

  1. You buy EQ Pure Arctic Oil Premium, EQ K2+D3, EQ Essential, EQ Shake or EQ Anti Age Collagen (not for free the first month).
  2. You sign up a minimum of three new friends.
  3. Your three friends buy EQ Pure Arctic Oil Premium EQ K2+D3, EQ Essential, EQ Pure Essential, EQ Shake or EQ Anti Age Collagen.

The following month:
You receive your EQ Pure Arctic Oil Premium, EQ K2+D3, EQ Essential, EQ Shake or EQ Anti Age Collagen FOR FREE. You pay only postage to receive your FREE product.

What happens to the 3FF when there are free months?

3FF applies to active paying customers. If one of your friends has a free month or the payment is not completed, they are not a part of 3FF this month. You will then need to register a new friend to achieve 3FF.

If one of your 3FF friends qualifies for 3FF themselves, they are removed from your 3FF. Tip: Make sure you are eligible by always having a couple of extra friends.

If I purchase the oil WITHOUT tests, will I still qualify for 3FF even though my friends purchase the subscriptions including tests?

Yes! Everything except the test alone counts towards our 3FF program.

OUR PRODUCTS

What is Good Manufacturing Practice (GMP)?

Good manufacturing practice guides manufacturing, testing, and quality assurance to ensure that the manufacture and sale of food, drug products, and active pharmaceutical products are safe for human consumption.

How do we make our products?

Our health supplements are developed in cooperation with leading herbalists, homoeopaths and biochemists. Product development and manufacturing takes place in Norway and the EU, according to GMP standards (Good Manufacturing Practice).

New requirements for documentation

The authorities have established new requirements for documentation on the effect of health supplements. Eqology evaluates our information about health supplements and will make necessary changes required by the new international rules (should there be a reason for it.)

Are any of your ingredients on (WADA) “prohibited list”?

All of our products are based on natural, high-efficiency ingredients that are not on WADA’s “prohibited list”.

Are your products tested on animals?

Our suppliers guarantee that none of Eqology’s products is tested on animals:

  • We do not test our finished products on animals or engaging others to do so.
  • All ingredients may have been tested on animals at some point in history, but we have not tested our product’s ingredients on animals.
  • Our suppliers guarantee that they do not test the ingredients on animals, or engaging others to do so.
  • We do not conduct animal testing in the manufacturing process of our products or engage others to do so.
  • Eqology is registered on Animal Welfare Alliance’s list of products and brands that are not tested on animals.

New articles are constantly published claiming that we do not need supplements. What do you think?

Eqology and most people who work with health care believe that in an ideal world we would all get enough vitamins, minerals and other substances vital to our body through a varied diet.

The reality is that very few of us can achieve this. Therefore, we offer our products – as supplements to a regular diet to ensure that users of our products get enough of the vital substances the body needs every day.

Are the herbs and the various ingredients we use in our products are standardised, safe and legal?

All ingredients in Eqology’s products are approved according to EU and Norwegian laws.

The herbal ingredients used are on the “Herbal List” of approved commercial ingredients for food products. We have selected our specific raw materials based on evaluation of the ingredient quality documentation such as specifications, various certificates proving the absence of unwanted components in the extracts, stability data, certificate of analysis for each batch of a herbal extract made and documentation showing that production quality is according to industry standard.

We collaborate with an elite selection of suppliers that we know well and who practice reasonable internal quality control. National Food Safety Authorities approve all our manufacturers for food and nutrition product manufacturing regulated by EU and Norwegian law with clear directives. Concerning safety, the consumption of minerals and vitamins is strictly different substances that are allowed in food supplements.

Are your products approved in other countries?

Eqology adheres to current rules and regulations with regards to labelling and testing of products in each of the countries where we sell our products.

Are Eqology’s products organic?

The rules for what can be labelled as organic differs from country to country, and this makes it complicated for those of us operating throughout Europe.

There is no guarantee that organic products are natural and pure: a product may contain a lot of “non-organic” ingredients but still be defined as organic as long as the organic portion is high enough.

Our goal is to have as natural and pure products as possible, without compromising functionality and effect, at an affordable user price.

This is why we have chosen not to emphasise our organic products in our marketing mix. It is challenging to get organic/ecological status on the entire product portfolio. Some of our products are organic without being marketed as organic, but we cannot at this time guarantee that they will remain organic forever.

This is due to the supply and quality of the raw materials at any given time. Some products will never become organic, such as a product with a high proportion of water – since water cannot be labelled as organic.

Can I use Eqology’s products if I’m on prescription medication or have a health issue?

Eqology products are designed to keep healthy people healthy. If you are on any medication or have health issues, you should consult your physician before consuming our products.

Can I use Eqology’s products while I’m pregnant?

Pregnant women must ensure that they consume sufficient diversity of nutrients. All of Eqology’s products are defined as foods – that contribute to keeping the body healthy.

None of our products contains ingredients at levels, which should cause concern during pregnancy or while trying to get pregnant. However, there is a golden rule that we ask patients, pregnant women and individuals with a particular dietary need to consult with their physician before using supplements.

This rule also applies to pregnant and breastfeeding women in general- even though our products do not have any special warnings for this group of women, e.g. essential oils that some women choose to avoid entirely during pregnancy. If you have any concerns at all, we advise you to consult your doctor or pharmacist and show them the ingredient list before using the product. Our ingredients lists are available on our website. (select the product you are interested in, and you’ll see a tab to click on for the ingredient listing).

Can you send me free samples?

Currently, free EQ Samples are not available for general distribution.

EQ PURE ARCTIC OIL

Should women use EQ Pure Arctic Oil while pregnant or breastfeeding?

For precisely this group it is especially important to get a daily supplement of omega-3 fatty acids and vitamin D, both of which you can find in EQ Pure Arctic Oil. The health authorities in Denmark recommend omega-3 to pregnant women to make sure that they get enough vitamin D and omega-3. Vitamin D is necessary for the absorption of calcium, which ensures the optimal development of the fetus’s bone structure.  EQ Pure Arctic Oil also has lots of the omega-3 fatty acid DHA, which is essential for the development of the brain and vision. Some studies indicate that if a mother gets enough omega-3 during pregnancy, the baby’s brain will develop better.

What is wrong with taking rancid oil or capsules? Shouldn’t an omega-3 fish oil taste like fish?

Fresh fish oil tastes neutral and does not smell. A strong odour of fish in omega-3 products tells us that fat is rancid, which is not suitable for us. Randic fish oil pulls at our supply of vitamins C and E (our most important antioxidants) to neutralise the oxidised fat. Oxidisation/going rancid increases the attacks on the tissue by free radicals, which is the basis for many illnesses and early ageing.

What is the difference between EPA and DHA?

Omega-3 is the general term for a group of different fatty acids. Some of these fatty acids have shown positive effects on our health. This is why it is essential to choose products that provide you with the types of omega-3 that have a documented variety, namely DHA and EPA. EPA has a chain of 20 carbon atoms and five double bonds, while DHA has a string of 22 carbon atoms and 6 double bonds. There is a lot of DHA in the brain, heart and eyes, and it is, therefore, safe to suppose that this fatty acid is of great importance to these organs. EPA is a precursor to neurotransmitters as a part of inflammation processes and can take part in managing this process.

DHA has more health claims than EPA, and the best omega-3 products contain a more significant portion of DHA than EPA.
The EU Commission has approved the following health claims under the following food laws: Commission Regulation 432/2012 (EU) of 16/05/2012 and Commission Regulation 536/2013 (EU) of 11/06/2013 for the marine omega-3 fatty acids EPA and DHA and vitamin D3:

  • DHA and EPA contribute to the normal function of the heart (0,25 g per day)
  • DHA and EPA contribute to the maintenance of normal blood pressure (3 g per day)
  • DHA and EPA contribute to maintaining normal triglyceride levels in the blood (2 g per day)
  • DHA contributes to maintaining normal triglyceride levels in the body (2 g per day combined with EPA)
  • DHA contributes to the maintenance of normal brain function (0,25 g per day)
  • DHA contributes to maintaining healthy vision and eye function (0,25 g per day)
  • The mother’s intake of DHA contributes to healthy brain development in the fetus and breastfed children (0,2 g DHA in addition to the recommended daily amount of omega-3 fatty acids (EPA+DHA), which is 0,25 g)
  • The mother’s intake of DHA contributes to healthy eye development in the fetus and breastfed children (0,2 g DHA in addition to the recommended daily amount of omega-3 fatty acids (EPA+DHA), which is 0,25 g).

dha_epa_ala2

What is the difference between fish oil and cod liver oil?

Fish oil and cod liver oil are two different things. While cod liver oil is made from cod liver only, fish oil is made from the entire fish.

Does it really make that much difference which omega-3 product you choose?

There are many omega-3 products on the market, and all of them are not the same, although it might seem that way. In 2011 the Norwegian Scientific Committee for Food Safety released two reports about omega-3 products. One of them concluded that it was beneficial to the health to ingest omega-3 fatty acids. The other found that there might be some concerns connected to rancid products among the omega-3 products. It is therefore crucial for the consumer to choose high-quality omega-3 products from severe and known manufacturers who have this under control.

Many studies show it is vital to get enough omega-3. Some researches point out that the results of the reviews are closely connected to which omega-3 products are used in the study. This indicates that it is essential to choose the right omega-3 product to get the health benefits of taking omega-3.

Is it possible to get too much omega-3?

There has not been found any adverse effect of taking doses up to 3 grams of omega-3 per day. Doses higher than 3 grams are classified as a medicine, and should only be taken under the supervision of a doctor.

Does taking omega-3 decrease blood pressure?

The bleeding time can be lengthened some by the regular intake of omega-3 fatty acids of more than 1 gram daily. This can lead to the heart not needing to create as much pressure each time the blood is to be pumped around the body, and thus the blood pressure can be somewhat decreased. This has also been shown in several clinical studies.

Can you combine omega-3 with anticoagulants?

In general, everyone who is on anticoagulants should consult a doctor if they want to start (or stop) taking dietary supplements.

In what other foods besides fish and cod liver oil can we find omega-3 fatty acids?

Vegetable omega-3 (alpha-linoleic acid) can be found in several foods, but the most important source is vegetable oils. DHA and EPA can only be found in marine products such as fatty fish and fish oil. It is these long-chained fatty acids, DHA and EPA, that give us the principal health benefits.

What is the difference between omega-3 and omega-6?

Our bodies can produce most of the fats they need, but some types of fatty acids must be gotten through our diet. These are called essential fatty acids, and they are divided into two groups: Omega-3 fatty acids (n-3 fatty acids) and omega-6 fatty acids (n-6 fatty acids). Omega-3 is found mainly in oily fish while omega-6 has many more sources, such as wholemeal bread, eggs, most vegetable oils and grains.

Our modern diet is comprised of an increasing amount of processed foods as well as industrially fed fish and meat. This means that the choice of ingredients in the fish and animal feed these days have been left to the food industry, who, for simple economic reasons have overused cheap vegetable oils full of omega-6, such as corn, soy, palm and sunflower oils in animal feed. At the same time, we eat too little fish products, which are the primary source of omega-3 fatty acids.

Studies show that we, on average, have 15 times more omega-6 than omega-3 in us, when the recommended ratio is about 2:1. An imbalance of omega-6/3 together with getting too little omega-3 is connected to different unfavourable health conditions such as an increased inflammation level, reduced immune system and metabolism, as well as adverse effects on organs such as the brain, heart and eyes. This is why it is essential to take EQ Pure Arctic Oil, which provides a supplement of omega-3 fatty acids and helps the body to achieve a more balanced ratio between the types of fatty acids. The goal for everyone wishing to care for their health should be to attain an omega-6 / omega-3 ratio of 5 or lower; which means that you have at most 5 times as many omega-6 fatty acids as you do omega-3 fatty acids in your body.

Why is vitamin D so important?

Vitamin D is the key to our immune system. We who live so far in the North and have long winters with limited sunlight, have traditionally gotten our vitamin D from fish, and especially cod liver oil. Vitamin D is necessary for the absorption of calcium and phosphorus, which strengthen the teeth and bones. It is also vital for fighting cancer.  Newer research shows that we need 5 times more vitamin D than earlier recommendations. Children and the elderly need twice as much vitamin D as adults. Among other thing, sun lotions with SPF stop the transformation of sunlight to vitamin D through the skin. This is one of the reasons why you should take EQ Pure Arctic Oil every day throughout the year.

Is EQ Pure Arctic Oil an omega-3 product?

Yes, this is an omega-3 product (with added organic cold-pressed high-quality olive oil (omega-9) and vitamin D3.

How much oil should I take daily?

The recommended daily dose is 0,15 ml per 1 kg of body weight. We recommend a double dose for the first month.

Is EQ Pure Arctic Oil a purely omega-3 product, or are there added ingredients?

EQ Pure Arctic Oil is fish oil (EPA and DHA), with added organic cold-pressed high-quality olive oil, vitamin E (stabilizer), flavour (lemon), vitamin D3.

Why have you added olive oil to EQ Pure Arctic Oil?

We have chosen to add omega-9 fatty acids and high levels of polyphenol antioxidants from a unique cold-pressed olive oil. Omega-9 fatty acids contribute to maintaining healthy blood vessels, a healthy heart and they also help manage the body’s blood sugar levels. The solution to preventing inflammation reaction and cardiovascular disease is to increase the intake of high-quality omega-3 and omega-9 fatty acids, and not to merely reduce the consumption of omega-6.

Why has there been added omega-3 and omega-9 to EQ Pure Arctic Oil, but not omega-6?

In today’s Western diet we get too much omega-6 compared to how much omega-3 we get. For this reason, it is not necessary to get omega-6 as a supplement.

Where does the oil in EQ Pure Arctic Oil come from?

The omega-3 oil comes from cod, haddock and saithe fished from the cold, nutritious Arctic Ocean.

What type of fish is the oil in EQ Pure Arctic Oil from?

The oil comes from cod, haddock and saithe.

What part of the cod does the oil in EQ Pure Arctic Oil come from?

The head and liver of cod are especially fatty and contain large amounts of omega-3.

Can EQ Pure Arctic Oil cause allergies?

People with fish and shellfish allergies should be aware that the product contains oil from fish.

Are there anyone who should not use EQ Pure Arctic Oil?

People on anticoagulants, women who are pregnant or children under the age of 1 should consult a doctor before using the product.

How do I store EQ Pure Arctic Oil?

Unopened bottles should be stored in a dark, dry and a cool place or refrigerated. The opened bottle should be refrigerated and used within 90 days. Store out of the reach of children.

The oil in EQ Pure Arctic Oil has become cloudy, has it gone old?

When storing at under 4 ºC the oil can become opaque due to the olive oil. After a few minutes in room temperature, the oil will again become clear.

Can children take EQ Pure Arctic Oil, and from what age?

Children can take EQ Pure Arctic Oil – as soon as they can swallow. Follow the recommended dosage on the bottle.

What time of day is it best to take EQ Pure Arctic Oil?

Any time that fits into your daily routines is OK.

How does the fish oil in EQ Pure Arctic Oil retain its good effect without going rancid?

When a bottle of EQ Pure Arctic Oil is opened, it is exposed to oxygen. If the bottle is left open in a warm room, it will be more vulnerable to going rancid. This is why it is recommended to be refrigerated.

Does the fish oil in EQ Pure Arctic Oil contain heavy metals?

No, the oil is purged of all heavy metals and other possible pollutants.

Do you have to take a blood test to know if a person needs a supplement of omega-3 or if they are getting enough?

No, dry skin can be a visible sign of the body lacking essential fatty acids, also bumpy skin on the back of the upper arm. The body will prioritise the cells in the vital internal organs first, and therefore the skin will be the last organ to get the essential fats.
Other known symptoms of a lack of fatty acids can be:

  • Poor brain development
  • Problems maintaining focus and attention
  • Mood swings, emotional lability
  • Internal tension/unrest
  • Anxiety, depression
  • Increased thirst, frequent urination and large quantities of urine
  • Atopic illness (especially eczema)
  • Dry hair and dandruff, soft or brittle nails
  • Reduced growth

“Fun” facts:
EFSA – The EU’s food safety authority, reports that adults only get 32 % of the recommended daily amount of omega-3 and that children get only 25 %. In Western Europe and the USA, there is a big underconsumption of essential omega-3 fatty acids and corresponding overconsumption of pain-reducing medication because of various types of inflammation-based illnesses.

Why does Eqology recommend customers to take a double dose the first month?

The body is a machine that adjusts and adapts. Although we generally say that a red blood cell functions for an average of 120 days, and that the amount of omega-3 fatty acids we can “shove” into the already existing blood cells are limited, experience shows that people who on the onset have too low omega-3 index values will be able to raise them faster by doubling their omega-3 intake in the beginning. This can be because the “new blood cells” then incorporate more omega-3 fatty acids than they usually would. The same could be the case with other cells in the body. It is also known practice to prescribe a higher “loading-dose” of various medicines, such as antibiotics etc.

Why a subscription with a 6 month binding period?

This is mainly so that we can offer our customers the best possible prices for the oil and the test.
It is also generally known that regular use of omega-3 fatty acids will contribute to maintaining good health. Many of the positive effects on the health aren’t felt until some time has passed – and that time can be longer than it takes to gain better measurable values for the omega-3 index and omega-6/omega-3 ratio. For this reason, it is crucial that our customers get the little extra “push” to choose a healthy lifestyle – and a healthy intake of omega-3 – over time.

Low Totox values

Low Totox values are considered a sign of a good-quality Omega-3 oil. Totox is a calculated value of “oxidation products” in the relevant omega-3-oil values and is the sum of 2x PV + AV. The Totox value in the fish oil we use in our EQ Pure Arctic Oil is lower, and thus better than the lowest value measured in “TV2 hjelper deg”, a Norwegian consumer guide program when testing Norwegian omega-3 products in 2014. The lowest value measured in the program was 9,3. The benefits in the omega-3 oil which Eqology uses varies slightly depending on the batch but is somewhere between 4 and 8.

Definitions and terms for Eqology assurance

Eqology offers to the Premium customers of EQ Pure Arctic Oil, a guarantee that they will not suffer with (provided there has been no previous medical history of you doing so) a myocardial infarction. As long as they have been using EQ Pure Arctic Oil (as per the directions on the product label) regularly for 7 months, this will be valid assurance.  This offer is capable for one year from the date of the agreement received. The contract can be renewed for another year during the last remaining three months of the period of assurance-period, provided that the requirements for renewal are fully met. Eqology AS can cancel this assurance at any time without giving any further explanation.

Eqology Assurance is dependent upon the following

  • The person must be between 18 and 80 years of age.
  • The person must have never previously ever been diagnosed with:
    • Hypertension
    • Diabetes Mellitus
    • Myocardial infarction
    • Stroke
    • Heart failure
    • Thrombosis

This will invalidate any assurance

  • The person must not have used or be using any heart-medication or anticoagulant medication. This will invalidate the assurance.
  • The person must have a medically documented omega-6/omega-3 ratio of 5:1 or below at the time of the cardiac event. Without this the assurance agreement is invalid.
  • The person must have achieved and documented a value for the omega-6/omega-3 ratio of 5:1 or below after minimum 6 months regular use of EQ Pure Arctic Oil.
  • The assurance can be renewed after 12 months, as long as the individual assured has during the last 3 months of the valid 12 month assurance-period,  provided Eqology AS with a pdf-version of documented test-result showing an omega-6/omega-3 ratio of 5:1 or below, where the identification of test-results and the relevant person that is tested, are explained and stated.

When does the assurance period start?

The assurance will be valid from the first day of the 7th month of documented regular use of EQ Pure Arctic Oil, together with an omega-6/omega-3 ratio of 5:1 or below as proven in the test.

What is supporting documentation required to make a valid claim?

  • A full detailed and signed report from the physician/hospital that has treated care of the patient during the CV-incident.
  • A report documenting the omega-6/omega-3 ratio from month 6 (after starting with EQ Pure Arctic Oil) and at the time of the CV incident proving the ratio is 5:1 or below.
  • A statement from a physician that the person had not experienced any of the diseases described above in this document – before the CV event. The basis for this is from the medical records of the patient.

How much will be paid out for a valid claim?

  1. Eqology AS will pay the Eqology Premium Customer (those who are on an Eqology Premium subscription) a one-off payment of 5 000 EUR (five thousand). At this point, the assurance is invalidated and cannot be renewed.
  2. The money will be transferred to the account – as nominated by the EQ customer or their authorised and appointed representative – as soon as the EQ Medical Assurance Claims Board has evaluated and approved all the documentation provided medical documentation and are fully satisfied that all requirements are met.

EQ OMEGA-3 TEST KIT

Where can I see the results of my test?

Go to omegaratiotest.com and register your EQ Omega-3 Test Kit ID number to access your results.

Is it necessary to fast before taking the test?

No, fasting is not necessary.

In the accompanying leaflet it says the blood sample must be sent in the same day or the next at the latest. I live far away, is there a risk that this can affect the analysis?

The sample will keep in room temperature at least 7 days. If you live far away, it might be a good idea to not send the test just before a weekend or national holiday, but to store it in the refrigerator and send it the first possible business day.

Can the analysis be affected if I am a vegetarian, pregnant, breast-feeding, dieting, have diabetes or an illness/cancer

– and can the use of EQ Pure Arctic Oil help if you already have cancer, weak immune system and have inflammation reactions in the body?

It is not harmful to determine one’s omega-6/omega-3 ratio. If you have an illness that is being medically treated, the test results should be discussed with your doctor. Also, the use of EQ Pure Arctic Oil should be discussed with your doctor if you are on certain medications. We want to stress again that EQ Pure Arctic Oil is a health product, where use is recommended to stay healthy and to prevent illnesses.

Can my diet or illness the last few days before taking the test affect the results?

Not to any significant degree.

Are there other factors I should take into account that can affect the results of the test?

Not to any significant degree.

Is it dangerous to handle other people’s blood tests when bearing in mind different blood diseases?

We recommend that you collect your own blood sample yourself and that you avoid collecting the sample from others.

Is the test kit sealed?

Yes, the test kit itself and the lancets that are used to prick your finger are both sealed.

What is the privacy policy around my results and are they securely stored?

Our analysis partner Vitas AS entirely handles the results. Only the person who was tested and certified personnel at the Vitas laboratory have access to the results.

How do I know my results are correct?

If you got an unexpected result that you think has to be wrong, we recommend you read our FAQ to maintain if you could have made any mistakes when taking the test. If you still have questions, please contact our customer service.
 

I believe my analysis results are incorrect and I want to take another test – what do I do?

Please, contact our customer service.

EQ SHAKE and EQ PURE VEGAN SHAKE

What is EQ Shake and EQ Pure Vegan Shake?

EQ Shake is a unique full dietary and meal replacement that provides only 215 kcal mixed with semi-skimmed milk. The product is exclusively made from the finest raw materials and ingredients and contains 50% high-quality protein (25 g per meal), BCAA (branched chain amino acids), 12 vitamins, 11 minerals, complex carbohydrates with a low GI, fibre and essential fatty acids.

EQ Pure Vegan Shake is created exclusively from plant sources. Both pea and rice proteins are well-known for their strong benefits, containing all the essential amino acids our bodies require. Quinoa is also high in protein, calcium and iron. These seeds have a high water absorption capacity. In turn, Baobao extract is a genuine superfood and a source of Potassium, Magnesium, dietary fibre and mostly Vitamin C.

EQ Shake and EQ Pure Vegan Shake have significant advantages over ALL well-known meal replacements available on the market today. One of the main differences is the percentage of protein and the amount of sugar. EQ Shake contains 50%, and EQ Pure Vegan Shake contains 51% of protein. Both are sweetened with extracts from the Stevia plant.

In EQ Shake we have used only high-quality protein with the highest biological value – a blend of whey protein isolate (95% protein), added soy protein isolate and casein protein, as these cover beneficial effects that whey does not supply. This is the optimal composition that provides a steady supply of amino acids throughout a more extended period and simultaneously provides the body with nutritious plant proteins with antioxidant properties that promote muscle recovery after exercise.

Do EQ Shake and EQ Pure Vegan Shake contain artificial additives?

No, EQ Shake and EQ Pure Vegan Shakes do not contain any artificial additives, colours or unnecessary fillers.

What can EQ Shake and EQ Pure Vegan Shake be blended with?

EQ Shake and EQ Pure Vegan Shake can be blended with your favourite drink: water, juice, milk, oat milk, rice milk, almond milk, soy milk, coconut water. Moreover, you can prepare a smoothie with ice cubes and fruits – it depends on what you like more. The product fills the requirements of a meal replacement if blended with milk.

Will EQ Shake and EQ Pure Vegan Shake help restrict cravings for snacks?

EQ Shake and EQ Pure Vegan Shake are good sources of fibre and protein, which increases the feeling of satiety, stabilises blood sugar and helps you manage your nutrition intake.

Can lactose intolerants use EQ Shake or EQ Pure Vegan Shake?

If you have any side effects, you can choose EQ Pure Vegan Shake, which consists of 100% plant protein.

EQ Shake Vanilla, Chocolate and Strawberry are made from milk protein isolate. Protein isolates contain small amounts of lactose, where one portion contains only 0,034 g lactose from milk protein isolate. If you are lactose intolerant and want to use ordinary EQ Shake instead of EQ Pure Vegan Shake, you can test it in small amounts and wait a few hours to see if you have any reaction.

Can people with milk protein intolerance use EQ Shake or EQ Pure Vegan Shake?

No, EQ Shake consists of 50% protein isolate from whey, soy and casein.

In turn, EQ Pure Vegan Shake contains pea protein isolate mixed with rice protein, which gives 51% of the protein in each portion.

EQ Shake contains dextrin, does that mean it contains gluten?

No, EQ Shake is gluten-free. Dextrin is extracted from corn and does not contain gluten.

What is the difference between EQ Shake, EQ Pure Vegan Shake and other meal replacements?

EQ Shake and EQ Pure Vegan Shake are sweetened 100% with the natural sweetener from the stevia plant and have, therefore, no added sugar.  Also, EQ Shake and EQ Pure Vegan Shake contain no artificial flavours, colourants or taste enhancers. They contain significant amounts of high-quality protein (in case of EQ Pure Vegan Shake it is plant protein) and dietary fibres, more than most other meal replacements on the market.

Why are EQ Shake and EQ Pure Vegan Shake complete meal replacements?

In addition to high-quality proteins, EQ Shake and EQ Pure Vegan Shake contain vitamins, minerals, fibres, essential amino acids and a caloric value per EU standards.

How often can I use EQ Shake and EQ Pure Vegan Shake?

If you want to lose weight, we recommend you take EQ Shake or EQ Pure Vegan Shake for breakfast and lunch.

If you are wanting to maintain your weight and have an active lifestyle, we recommend you to take EQ Shake or EQ Pure Vegan Shake for breakfast or lunch. Your dinner should besides contain plenty of vegetables and as little saturated fats as possible.

To gain better results from exercise, we recommend that you take EQ Shake or EQ Pure Vegan Shake immediately after you have finished your workout. The metabolic window is open for 20 minutes after you have completed your workout, and if you provide your muscles with EQ Shake during that time, you will optimise muscular restitution.

How many meals can I get from one EQ Shake and EQ Pure Vegan Shake pouch?

One pouch of EQ Shake has 300 grams of powder, and one portion is 25 grams. In regular use, this is 12 meals.

In turn, one pouch of EQ Pure Vegan Shake has 500 grams of powder, where one portion is 40 grams. In regular use, that also provides 12 meals.

Can I use EQ Shake or EQ Pure Vegan Shake when pregnant?

Eqology’s philosophy is to strive for having natural ingredients in our products. This means that we use ingredients with long traditions of efficiency and safety. We build our competence on information from manufacturers and generally available knowledge through years of descriptions, experience and studies. In our branch, it is a golden rule that patients, pregnant women and individuals with special nutritional needs should contact their doctor before using our products. This rule, therefore, applies to pregnancy in general – even though our products do not carry any special warnings for this group of women.

Can I use EQ Shake or EQ Pure Vegan Shake when breastfeeding?

When breastfeeding, it is essential to get correct and enough nutrition. EQ Shake is a complete nutrition and meal replacement when mixed with low-fat milk. The product is made of only the best raw materials and ingredients and contains all of 50% high-quality protein (25 g per meal), BCAA (branch-chained amino acids), 12 vitamins, 11 minerals, complex carbohydrates with a low GI, fibres and essential fatty acids. EQ Pure Vegan Shake is the ultimate healthy meal supplement, which consists of 100% plant protein. Our unique formula contains pea protein isolate mixed with rice protein, quinoa flour and Baobab powder.

It is essential to be aware of the fact that a baby’s stomach and intestines are not entirely developed in the beginning. Proteins are large molecules that are mainly made up from chains of several hundreds of amino acids, and they can be heavy to digest for an immature stomach and intestinal system. For this reason, if you want to use EQ Shake when breastfeeding, it would be a good idea to try it gradually. If the baby shows signs of the discomfort of stomach pains after you have taken EQ Shake or EQ Pure Vegan Shake, you should wait a while and try again once the baby has had a chance to grow and develop a bit more.

Serving suggestions EQ Shake and EQ Pure Vegan Shake

Mix EQ Shake or EQ Pure Vegan Shake with what you like, for example, 250 ml of yoghurt, low-fat milk, soy milk, rice milk or oat milk. Pour the fluid in a shaker first, then the powder, shake and enjoy! If you have a blender, you can add ice cubes or frozen fruit to get a creamy consistency and tasty results.

EQ ANTI AGE COLLAGEN

Why is not EQ Anti Age Collagen produced as capsules?

The reason why EQ Anti Age Collagen is sold only in powder form and not in capsules is the volume required for a daily dose. The size is too large to fit into an exact number of capsules.

From which fish is the fish collagen in EQ Anti Age Collagen extracted?

The fish used in EQ Anti Age Collagen are farmed species of Pangasius and Tilapia, white fish species better known in warmer countries than in Northern Europe and in Norway. These species are adapted to farming primarily for food production and thus utilisation of these fish does not affect vulnerable fish resources. The by-products (bone, skin and connective tissue), which contains most of the fish’s collagen, are utilised in the production of collagen powder. After extraction, the collagen is hydrolysed, i.e. broken down into low molecular weight components using water and one or more enzymes.

Does EQ Anti Age Collagen contain DHA?

No, our supplier has confirmed that there is no DHA in EQ Anti Age Collagen. However, as there might be small traces of DHA in any fish-based product, they do not guarantee 100% absence especially with regards to serious allergies.

Does EQ Anti Age Collagen contain iodine?

There is not conducted any analyse of iodine content. The product is not added iodine.

Is it safe to consume EQ Anti Age Collagen when pregnant and breast feeding?

EQ Anti Age Collagen is not mainly safety tested and documented for pregnant and breastfeeding women. Presently we are not aware of any studies looking at the transfer of low molecular collagen in the umbilical cord and across placenta; meaning the foetus might digest traces of collagen. According to the producer, the risk for any associated safety concern is shallow; however, it is generally essential to take precautions when pregnant and breastfeeding and when infants are involved. Collagen is a natural protein that is not uncommon in food and hydrolysed low molecular weight collagen is a break-down product of natural collagen and thus not unusual for the body.

Can you tell more about the anti-caking agent EQ Anti Age Collagen

The silicon dioxide (also prevents lumping) in EQ Anti Age Collagen is a natural mineral which we normally consume through food (mostly vegetables). We need silica for the natural growth of bone structure.

EQ GDPR Q&A

What is the GDPR?

The General Data Protection Regulation (“GDPR”) is a new comprehensive data protection law in the European Union (“EU”) that updates existing laws to strengthen the protection of personal data in light of rapid technological developments, increased globalisation, and more complex international flows of personal data. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state.

Most important terms regarding GDPR

Controller” – a natural or legal person, public body, unit or another entity that independently or jointly with others sets the purposes and means processing personal data;

Personal data” – information about an identified or identifiable person (data subject); an identifiable person is someone who can be directly or indirectly identified, in particular on the basis of an identifier such as name, identification number, location details, Internet identifier or one or more specific factors determining physical, physiological, genetic, psychological, economic, cultural or social identity of a person;

Processing” – operation or set of operations performed on personal data or personal data sets in an automated or non-automated manner, such as collecting, recording, organizing, ordering, storing, adapting or modifying, downloading, browsing, using, disclosing by sending, distributing or otherwise sharing, matching or linking, limiting, deleting or destroying;

“Sensitive data” – data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data or biometric data, health-related data, data concerning sex life and sexual orientation.

Who is the Controller of my Personal Data?

The Controller of your Personal Data is Eqology.no AS, No. 988 393 495, Lilleakerveien 2B, 0283 Oslo, Norway.

Who is the DPO in Eqology.no AS (Data Protection Officer)?

The Company has carried out the analysis concluding that it has no obligation to appoint a Data Protection Officer at the moment.

The Company is monitoring its day-to-day activities and will appoint DPO if the need arises.

How did you obtain my Personal Data?

The data we use is the data you provided during the registration process and further cooperation.

If you aren’t our customer but you’ve contacted us via the contact form or phone we only have the data you’ve provided us.

What is the purpose of processing of your Personal Data by Eqology.no AS?

We process your Personal Data because it is necessary to perform the agreement, notably:

  • selling and delivering Eqology products,
  • setting up and managing your account,
  • answering your questions via contact form or phone,
  • providing complaint services.

The Company only processes personal data whose processing is required by law, or the processing of such data is necessary to achieve the purpose of said processing.

Who in Eqology.no AS is the Processor of the Customers data?

Processors of Customers and Business Partners Personal Data are upline Business Partners and entities which provide for Eqology.no AS services necessary to maintain the business, for example, warehouses or postal operators.

Do I need to sign an additional agreement with Eqology as a Business Partner?

To create a new BP account, the Business Partner is obliged to accept the EQ Policy and the GDPR Entrustment Agreement. All BPs who joined EQ before the implementation of new rules will get information by logging into the webshop where they should accept the Entrustment Agreement.
You as a BP are a Processor of Personal Data of your downline. You are obliged to fulfil all of the GDPR rules as, for example, not processing nor storing additional data, etc.

What should I do if a customer from my downline requests to be forgotten?

You as a Processor of the Data are obliged to inform the Requester to contact the Data Controller (Eqology.no AS) directly. The Company will process the request according to legal provisions. You are also obliged to remove or anonymize all the Data of the Requestor in case there are no other legal provisions to store it.

To remove somebody from our list, we need to make sure that the requestor is the owner of the account so we need their own request.

Am I obliged to inform my downline about Personal Data Processing?

No, you are not obliged to do it. The legal basis of Personal Data Processing is Eqology.no AS Terms and Conditions.

Does Eqology process some personal data which are not necessary to perform the contract? How can I update my personal data or revoke the consent to process the data?

The consent may be revoked at any time, which, however, does not affect the lawfulness of the processing of personal data before the withdrawal of consent.

Revoking consent to the processing of personal data is as easy as granting it. You can use our contact form or contact us via email support@eqology.com.

The performance of the contract or the provision of services is not dependent on consent to the processing of personal data in the scope beyond what is necessary to perform the contract or provide services. It means that if you don’t provide us with such data as your gender or age (which is voluntary, the data is used only for analytical and statistical purposes), it will not be a reason not to perform the agreement. Eqology allows access to personal data and the possibility to update it.

If consent is withdrawn, Eqology can no longer process the data. Once approval has been removed, Eqology ensures that the data is deleted unless it can be processed on other legal grounds (for example storage requirements or as far as it is a necessity to fulfil the contract). If the data is processed for several purposes: for example 1) selling EQ products, 2) sending marketing materials and you withdraw the consent to receive materials, Eqology cannot use the personal data for the part of the processing for which the consent has been removed and still can sell you the products. You need to state it clearly that the withdrawal is related only to a specific purpose of personal data processing.

Does EQ process sensitive data?

No. Eqology does not collect any data about ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; genetic data or biometric data, health-related data, data concerning sex life and sexual orientation.

How does Eqology process the sensitive data of Omega-3 Test result?

Omega-3 Test result cannot be understood as Personal Data, because it is not possible to identify a person who ordered the test. The examined person is given a unique number, which is not connected with any other data.

Where is Personal Data stored?

Mainly in the EU, but may be transferred outside the EU and EEA.

Does Eqology transfer Personal Data outside EU and EEA?

Your data may be transferred outside the European Economic Area since Eqology sings contracts with third parties, in particular regarding technical maintenance. The transfer of personal data takes place based on appropriate legal mechanisms.