Eqology FAQ

EQOLOGY PRODUCTS

Eqology products

What is Good Manufacturing Practice (GMP)?

Good manufacturing practice guides manufacturing, testing, and quality assurance to ensure that the manufacture and sale of food, drug products, and active pharmaceutical products are safe for human consumption.

Requirements for documentation

The European and local health authorities have established requirements for documentation on the effect of health supplements. Eqology evaluates our information about health supplements and will make necessary changes required by the new international rules (should there be a reason for it) on a regular basis.

Are any of your ingredients on (WADA) “prohibited list”?

All of our products are based on natural, high-efficiency ingredients that are not on WADA’s “prohibited list” and are tested for banned substances and approved by Cologne List®. Contact Customer Service for specific batch numbers.

Are your products tested on animals?

Our suppliers guarantee that none of Eqology’s products is tested on animals: - We do not test our finished products on animals or engaging others to do so. - All ingredients may have been tested on animals at some point in history, but we have not tested our product’s ingredients on animals. - Our suppliers guarantee that they do not test the ingredients on animals, or engaging others to do so. - We do not conduct animal testing in the manufacturing process of our products or engage others to do so. - Eqology is registered on Animal Welfare Alliance’s list of products and brands that are not tested on animals.

Are your products approved in other countries?

Eqology adheres to current rules and regulations with regards to labelling and testing of products in each of the countries where we sell our products.

Can I use Eqology’s products if I’m on prescription medication or have a health issue?

Eqology products are designed to keep healthy people healthy. If you are on any medication or have health issues, you should consult your physician before consuming our products.

Can I use Eqology’s products while I’m pregnant?

Pregnant women must ensure that they consume sufficient diversity of nutrients. All of Eqology’s products are defined as foods – that contribute to keeping the body healthy. None of our products contains ingredients at levels, which should cause concern during pregnancy or while trying to get pregnant. However, there is a golden rule that we ask patients, pregnant women and individuals with a particular dietary need to consult with their physician before using supplements. This rule also applies to pregnant and breastfeeding women in general- even though our products do not have any special warnings for this group of women, e.g. essential oils that some women choose to avoid entirely during pregnancy. If you have any concerns at all, we advise you to consult your doctor or pharmacist and show them the ingredient list before using the product. Our ingredients lists are available on our website. (select the product you are interested in, and you’ll see a tab to click on for the ingredient listing).

What is Good Manufacturing Practice (GMP)?

Eqologys products are not tested on animals, and we hold ourselves and our suppliers to the highest standards.

Which Eqology products are MSC-certified?

Pure Arctic Oil, Pure Arctic Oil Gold, Pure Arctic Oil Kids, Marine Collagen Premium+ and Collagen Booster are MSC-certified.

Are Eqology products safe for athletes?

All of our products are based on natural, high-efficiency ingredients that are not on WADA’s “prohibited list” and are tested for banned substances and approved by Cologne List®.

OMEGA 3 TESTS

Omega-3 Test

Where can I see the results of my test?

Go to omegaratiotest.com and register your Omega-3 Test ID number to access your results.

How does the blood test work?

With the help of a simple home blood test you will quickly get an answer to your omega-6 and omega-3 ratio. You can then find your results on omegaratiotest.com/en after 20 – 25 business days. See the user manual to how to perform the blood test. See our video on how to perform the blood test.

In the accompanying leaflet it says the blood sample must be sent in the same day or the next at the latest. I live far away, is there a risk that this can affect the analysis?

The sample will keep in room temperature at least 7 days. If you live far away, it might be a good idea to not send the test just before a weekend or national holiday, but to store it in the refrigerator and send it the first possible business day.

Can the analysis be affected if I am a vegetarian, pregnant, breast-feeding, dieting, have diabetes or an illness/cancer? Can the use of Pure Arctic Oil help if you already have cancer, a weak immune system, and inflammation reactions in the body?

It is not harmful to determine one’s omega-6/omega-3 ratio. If you have an illness that is being medically treated, the test results should be discussed with your doctor. Also, the use of Pure Arctic Oil should be discussed with your doctor if you are on certain medications. We want to stress again that Pure Arctic Oil is a health product, where use is recommended to stay healthy and prevent illnesses.

Can my diet or illness the last few days before taking the test affect the results?

Not to any significant degree.

Are there other factors I should take into account that can affect the results of the test?

Not to any significant degree.

What is the privacy policy around my results and are they securely stored?

Our analysis partner Vitas AS entirely handles the results. Only the person who was tested and certified personnel at the Vitas laboratory have access to the results.

How do I know my results are correct?

If you got an unexpected result that you think has to be wrong, we recommend you read our FAQ to maintain if you could have made any mistakes when taking the test. If you still have questions, please contact our customer service.

I believe my analysis results are incorrect and I want to take another test – what do I do?

Please, contact our customer service.

FAQ_EQ_SHAKE_AND_EQ_PURE_VEGAN_SHAKE_1600x150

EQ SHAKES

Share and Pure Vegan Shake

Do Shake and Pure Vegan Shake contain artificial additives?

No, Shake and Pure Vegan Shakes do not contain any artificial additives, colours or unnecessary fillers.

Can lactose intolerants use Shake or Pure Vegan Shake?

If you have any side effects, you can choose Pure Vegan Shake, which consists of 100% plant protein. Shake Vanilla and Chocolate are made from milk protein isolate. Protein isolates contain small amounts of lactose, where one portion contains only 0,034 g lactose from milk protein isolate. If you are lactose intolerant and want to use an ordinary Shake instead of a Pure Vegan Shake, you can test it in small amounts and wait a few hours to see if you have any reaction.

Can people with milk protein intolerance use Shake or Pure Vegan Shake?

No, Shake consists of 50% protein isolate from whey, soy and casein. In turn, Pure Vegan Shake contains pea protein isolate mixed with rice protein, which gives 51% of the protein in each portion.

Why are Shake and Pure Vegan Shake complete meal replacements?

In addition to high-quality proteins, Shake and Pure Vegan Shake contain vitamins, minerals, fibres, essential amino acids and a caloric value per EU standards.

How often can I use Shake and Pure Vegan Shake?

If you want to lose weight, we recommend taking Shake or Pure Vegan Shake for breakfast and lunch. If you want to maintain your weight and have an active lifestyle, we recommend you take Shake or Pure Vegan Shake for breakfast or lunch. Your dinner should besides contain plenty of vegetables and as little saturated fats as possible. To gain better results from exercise, we recommend that you take Shake or Pure Vegan Shake immediately after you have finished your workout. The metabolic window is open for 20 minutes after you have completed your workout, and if you provide your muscles with Shake during that time, you will optimise muscular restitution.

Can I use Shake or Pure Vegan Shake when pregnant?

Eqology’s philosophy is to strive for having natural ingredients in our products. This means that we use ingredients with long traditions of efficiency and safety. We build our competence on information from manufacturers and generally available knowledge through years of descriptions, experience and studies. In our branch, it is a golden rule that patients, pregnant women and individuals with special nutritional needs should contact their doctor before using our products. This rule, therefore, applies to pregnancy in general – even though our products do not carry any special warnings for this group of women.

Can I use Shake or Pure Vegan Shake when breastfeeding?

When breastfeeding, it is essential to get correct and enough nutrition. Shake is a complete nutrition and meal replacement when mixed with low-fat milk. The product is made of only the best raw materials and ingredients. It contains all 50% high-quality protein (25 g per meal), BCAA (branch-chained amino acids), 12 vitamins, 11 minerals, complex carbohydrates with a low GI, fibres and essential fatty acids. Pure Vegan Shake is the ultimate healthy meal supplement, which consists of 100% plant protein. Our unique formula contains pea protein isolate mixed with rice protein, quinoa flour and Baobab powder. It is essential to be aware that a baby’s stomach and intestines are not entirely developed in the beginning. Proteins are large molecules that are mainly made up of chains of several hundreds of amino acids. They can be heavy to digest for an immature stomach and intestinal system. For this reason, if you want to use EQ Shake when breastfeeding, it would be a good idea to try it gradually. If the baby shows signs of the discomfort of stomach pains after you have taken EQ Shake or EQ Pure Vegan Shake, you should wait a while and try again once the baby has had a chance to grow and develop a bit more.

MY ACCOUNT

Account

Do I have to register with eqology.com to place an order?

Yes, you will need to become an Eqology customer to take full advantage of the products and special offers available on our site. If you would like to become an Eqology customer, please contact Customer Service and one of our distributors will get back to you.

How can I change my delivery address?

"Your billing address will automatically be entered as your delivery address. You can change this address during the checkout process or you can change the address in “My Account” section. Once an order has been placed, you may update the delivery address in My Account. Please note that this does not apply to Express orders if this is the case please contact our customer service, and we will help you.

ANTI AGE COLLAGEN

EQOLOGY GDPR Q&A

What is GDPR?

The General Data Protection Regulation (“GDPR”) is a new comprehensive data protection law in the European Union (“EU”) that updates existing laws to strengthen the protection of personal data in light of rapid technological developments, increased globalisation, and more complex international flows of personal data. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state.

Who is the Controller of my Personal Data?

The Controller of your Personal Data is Eqology.no AS, No. 988 393 495, Mustads vei 1A, 0283 Oslo, Norway.

Who is the DPO in Eqology.no AS (Data Protection Officer)?

The Company has carried out the analysis concluding that it has no obligation to appoint a Data Protection Officer at the moment. The Company is monitoring its day-to-day activities and will appoint DPO if the need arises.

What is the purpose of processing of your Personal Data by Eqology.no AS?

We process your Personal Data because it is necessary to perform the agreement, notably: - selling and delivering Eqology products, - setting up and managing your account, - answering your questions via contact form or phone, - providing complaint services. The Company only processes personal data whose processing is required by law, or the processing of such data is necessary to achieve the purpose of said processing.

Who in Eqology.no AS is the Processor of the Customers data?

Processors of Customers and Business Partners Personal Data are upline Business Partners and entities which provide for Eqology.no AS services necessary to maintain the business, for example, warehouses or postal operators.

Do I need to sign an additional agreement with Eqology as a Business Partner?

To create a new BP account, the Business Partner must accept the Eqology Policy and the GDPR Entrustment Agreement. All Business Partners who joined Eqology before implementing new rules will get information by logging into the webshop where they should accept the Entrustment Agreement. You as a Business Partner are a Processor of Personal Data of your downline. You are obliged to fulfil all of the GDPR rules as, for example, not processing nor storing additional data, etc.

What should I do if a customer from my downline requests to be forgotten?

You as a Processor of the Data are obliged to inform the Requestor to contact the Data Controller (Eqology.no AS) directly. The Company will process the request according to legal provisions. You are also obliged to remove or anonymise all the Requestor Data if there are no other legal provisions to store it. To remove somebody from our list, we need to make sure that the Requestor is the account owner, so we need their own request.

Am I obliged to inform my downline about Personal Data Processing?

No, you are not obliged to do it. The legal basis of Personal Data Processing is Eqology.no AS Terms and Conditions.

Does Eqology process some personal data which are not necessary to perform the contract? How can I update my personal data or revoke the consent to process the data?

The consent may be revoked at any time, which does not affect personal data processing lawfulness before the withdrawal of consent. Revoking consent to the processing of personal data is as easy as granting it. You can use our contact form or contact us via email [email protected]. The contract’s performance or the provision of services is not dependent on consent to the processing of personal data in the scope beyond what is necessary to perform the contract or provide services. It means that if you don’t provide us with such data as your gender or age (which is voluntary, the data is used only for analytical and statistical purposes), it will not be a reason not to perform the agreement. Eqology allows access to personal data and the possibility to update it. If consent is withdrawn, Eqology can no longer process the data. Once approval has been removed, Eqology ensures that the data is deleted unless it can be processed on other legal grounds (for example storage requirements or as far as it is necessary to fulfil the contract). If the data is processed for several purposes: for example 1) selling EQ products, 2) sending marketing materials and you withdraw the consent to receive materials, Eqology cannot use the personal data for the part of the processing for which the consent has been removed and still can sell you the products. You need to state it clearly that the withdrawal is related only to a specific purpose of personal data processing.

How does Eqology process the sensitive data of Omega-3 Test and Vitamin K2+D3 Test results?

Omega-3 Test and Vitamin K2+D3 Test results cannot be understood as Personal Data because it is impossible to identify a person who ordered the test. The examined person is given a unique number, which is not connected with any other data.

3 FOR FREE

Account

How can I receive products for free?

The qualifying month: - You buy your Pure Arctic Oil, Pure Artic Oil Gold, Pure Vegan Oil, Pure Arctic Oil For Kids, Nordic Energy Booster, Vitamin K2+D3, Essential, Shake, Marine Collagen Premium+ or Anti Age Collagen. - You sign up a minimum of three new friends. - Your three friends buy the same product you did - Pure Arctic Oil , Pure Artic Oil Gold, Pure Vegan Oil, Pure Arctic Oil For Kids, Nordic Energy Booster, Vitamin K2+D3, Essential, Shake, Marine Collagen Premium+ or Anti Age Collagen. The following month: You receive your Pure Arctic Oil Pure Artic Oil Gold, Pure Vegan Oil, Pure Arctic Oil For Kids, Nordic Energy Booster, Vitamin K2+D3, Essential, Shakem Marine Collagen Premium+ or Anti Age Collagen FOR FREE. You pay only postage to receive your FREE product.

What happens to the 3FF when there are free months?

3FF applies to active paying customers. If one of your friends has a free month or the payment is not completed, they are not a part of 3FF this month. You will then need to register a new friend to achieve 3FF. If one of your 3FF friends qualifies for 3FF themselves, they are removed from your 3FF. Tip: Make sure you are eligible by always having a couple of extra friends.

If I purchase the oil WITHOUT tests, will I still qualify for 3FF even though my friends purchase the subscriptions including tests?

Yes! Everything except the test alone counts towards our 3FF program.

TERM & DELIVERY OPTIONS

Account

What are the order options/types available?

AUTO ORDER: An auto order is a monthly recurring shipment option, where you have the flexibility to choose whenever you want your orders delivered. ADDITIONAL ORDER: Another order to your monthly auto order. The products will be sent as part of your auto order, so you don’t pay additional delivery fees. EXTRA ORDER: An order that will be sent separately and in addition to your monthly auto order. The shipping and handling fee will be added to this order.

How do I change my auto order?

You can easily change the products in your monthly auto order until 11:59 p.m. the day before your selected period (read more about delivery periods further down). You can do this by logging in to "My Account" on eqology.com, or by contacting customer service.

What are the advantages of choosing an auto order?

Choosing an auto-order has several advantages: reduced prices on all products, access to monthly and seasonal offers and discounts, and Eqology Magazine which includes relevant articles on fitness, health and nutrition, as well as product information, customer’s experiences etc.

Why choose a subscription with a fixed period?

To gain the best effect, you should use the products for a minimum of 6 months. Therefore, we offer subscriptions with fixed periods to be able to provide the best results at the best price. This means that you will get a discount if you commit to buying the product for a minimum of the fixed period. After the binding ends, the product will be sent at a discounted price as part of your auto order for as long as you wish. With the 6 months subscription, there is a 14-day return policy. The conditions are based on purchasing over the three consecutive months.

Can I freeze an auto order or terminate a subscription?

You can always choose to freeze your auto order or unsubscribe completely. If you prefer to terminate your subscription, please contact our Eqology Customer Service by phone +44 2033 222 454, and we will help you. Note! The subscription does not end by returning a package. The subscription does not end automatically after the binding period

What are the delivery options?

You can choose between four different monthly delivery periods for when your products are to be sent to you: Delivery Period 1: 2st-7th Delivery Period 2: 8th-13th Delivery Period 3: 14th-19rd Delivery Period 4: 20th-25st An example: if you choose period 3 as your delivery, we will deduct the payment from your account between the 14th and the 19rd of every month. The order will be sent at the beginning of each delivery period. If you want to change your auto order, you can do so before 11:59 p.m. the day before your selected period starts (in this case before 23:59 on the 13th).

Can I purchase products without subscribing?

If you do not want a monthly auto order, you may choose to buy single products at any time. An auto order is more convenient and flexible. In addition to reduced prices, you will have access to great monthly and seasonal offers, Eqology Magazine, which includes relevant articles on fitness, health and nutrition, product information, customer experiences, etc.

What are your rates?

All prices include VAT, which is 25% for health supplements. Shipping and handling fee will apply.

What are the payment options?

Payment options vary by countries. You can check or change your payment method in the “My Account / Payment Method” section or contact our Customer Service. Payment is made with SSL encryption, which means that no unauthorised personnel can access your card details. The payment is completed before we send your order. As soon as we receive your payment, your order is shipped for packing and dispatch. Read more about this under delivery. Accepted cards: Visa and MasterCard

What are your cancellation and return policies?

A 14 day unconditional repent and return policy applies to all unopened products. When returning items, you must pay the delivery costs according to the local postal service's prevailing rates. Return postage of unclaimed packages is to be paid by the customer. Generally, rules and regulations, as described in the return policies form added to your package, apply.

What can I do when there is something wrong with my product?

If there is something wrong with the received package or items, please contact customer support immediately.

When is my product dispatched?

We will send your order to packing and dispatch once we have received your payment. To view your orders and reference number, click “Orders” under “My Account”. You will find the reference number by clicking on the appropriate order.

What is the delivery time?

We use different delivery partners depending on the country. You will see the name of your delivery partner in “My Account” section after placing the order. If you have any questions about your parcel, you can contact them by phone or visit the website for tracking.

Read our Terms and Conditions here.

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